Shopping Help

HOW TO PURCHASE
You may purchase from our online shop www.dizzyandcreative.co.uk 24 hours a day. 7 days a week .
An alternative means is to place an order to Dizzy&Creative by email info@dizzyandcreative.co.uk and we will raise a Paypal invoice. You warrant that the debit or credit card details that you provide is your own debit or credit card and that you have sufficient funds to make the payment.

RETURNS POLICY & EXCHANGES
Dizzy and Creative hopes that you will be delighted with your purchase. However, if for any reason you are not completely satisfied, we are happy to offer you a refund, exchange or replacement on all goods to us within seven days of your receipt of goods provided that they are in their original condition, unused, unwashed, uncut and un damaged. We will consider the condition of the goods being returned when making a refund.
Should you wish to cancel your order and return any goods, please notify us within a period of seven working days of the receipt of your goods from the day following the day of delivery to you, by emailing us at info@dizzyandcreative.co.uk or by calling us on 07398 761418
We will provide you with a Returns Number (RN). Please provide us with the details of the customers purchase number and details of which goods are being returned.
Please let us know the reason for returning any goods with your RN number.

Please return the goods to us by RECORDED DELIVERY : PO BOX 226, TAVISTOCK, DEVON, PL19 1EH

NB. We will not make a refund or exchange goods until we receive the goods as agreed in the returns policy. Proof of postage alone is not sufficient.

RETURNING GIFTS
A gift can be returned in line with the standard policy within the Conditions. Refunds can only be made to the payment method used for the original purchase. We can exchange items, however, an email will be sent to the person who placed the order to confirm the exchange or refund.

CANCELLATION RIGHT
Under the EU Distance Selling Regulations you have the right to cancel your order before dispatch or within seven working days from the receipt of the goods if you send us notice of cancellation in writing and return the goods to us in their original, unopened, uncut, unstitched, unwashed and unused condition.

For more details on how to return goods please see our Returns Policy.

You may submit your cancellation notice to us by email to info@dizzyandcreative.co.uk or in writing to

Customer Services
Dizzy and Creative
PO Box 226
Tavistock
Devon
PL19 1EH

To contact us:

Call Dizzy & Creative 07398 761418

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